FAQ

Q[Deposit and Withdrawal] How do I deposit PHP?

You may request to deposit PHP at the top of the page.
1) Insert amount and select deposit method.
2) The amount will be transferred to your wallet automatically.
* It may take 30 minutes in total.
Q[Deposit and Withdrawal] How does Deposit & Withdrawal charge?

You pay no fees for fiat and cryptocurrency deposit. The exact amount of withdrawal fees vary coin-by-coin.
Q[Deposit and Withdrawal] Is there a limit to how much I can withdraw?

There’s no limitation. However, your withdrawal request can be hold if it appears as though your transaction may have been compromised.
Q[Deposit and Withdrawal] What is my PHP deposit & withdrawal limits

The limit for withdrawals may vary depending on your account level.
You may see details on 'My Account' page.
Q[General Questions] Can foreign national trade on the market?

Foreign nationals may register and trade
Q[Deposit and Withdrawal] What is my Cryptocurrency deposit & withdrawal limits

There is no limit on the number of deposits or withdrawals.
Q[Transaction Related] What is the minimum amount needed to start trading?

You may not be able to trade when your amount is lower than the trading fee.
Q[Deposit and Withdrawal] How do I withdraw cryptocurrencies?

You may request to withdraw at the top of the page
1) Click the ‘Request’ button of the menu.
2) Insert address and withdrawal amount.
Q[General Questions] Can someone who is not yet of legal age register an account?

Anyone under the age of 19 cannot use the service per our Terms of Service.
Q[Deposit and Withdrawal] Why hasn't my deposit been credited to my account?

Your transaction can be delayed when the network traffic is high.
On average, it takes about 10 - 20 minutes for the transaction to complete.
Q[Deposit and Withdrawal] I sent to the wrong crypto address.

You cannot cancel or reverse your transaction.
Please double check the deposit address of the receiver.
Q[Cancel Membership] How do I delete my account?

You may delete your account through Customers Support. Your account balance has to be zero in order to close your account.
Q[Others] Your website won't open.

Our website is best viewed with Chrome browsers.
Please use a newer browser of Chrome and clear cashe & cookies on your device to improve browser's performance.
Q[Deposit and Withdrawal] Where I can see my trading history?

Your deposit and withdrawal history can be found at the top screen.
Q[Others] I didn't receive a confirmation email.

The authenticating email will be sent to your email account that has registered at the time of your registration.
You may have a temporal error depending on your internet environment.
Please check the spam folder and if you have not received an email please contact Customers Support.